Tea Store Frequently Asked Questions    HOME

Store FAQs


Store Answers
 
How do I place an order?
To navigate, simply click any thumbnail image or highlighted words.
The navigation bar on the left allows you to switch between categories of products.
Use the coloured navigation bar at the top to further move around in the site.

To select a product for purchase, click the grey 'Add One To Basket' or 'Add To Basket' buttons.

Changed your mind on the type and number of products you desire? Simply go to 'Basket Contents' in the top navigation bar, and adjust your order. You may do this at anytime.

When you are ready to make a purchase, select 'Checkout' in the upper right hand corner.

You may create an account, or place an order without an account. Creating an account simplifies future re-orders, but it is completely optional.

Fill out the shipping and billing form.

Select your credit card of choice, and enter your information (which is completely secure).

We recommend you print out your invoice - for your records.
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I'm having trouble placing an order, what should I do?
Ensure that you have your javasript and cookies on.
• For Netscape Navigator, go to: Edit > Preferences > Advanced and check the correct boxes.
• For Internet Explorer, go to Tools > Internet Options > Privacy (or Advanced), and check the correct options (slide the bar to the lowest settings -> Accept all cookies).
• If you require more detailed instructions on javascript and cookies, consult your browser's help files.

Send us an e-mail or call us 207-546-2337and a customer service representative will help. We will then contact you to confirm payment details .
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What currency am I charged?
All prices are in US currency.
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How much is shipping?
Shipping rates and times needed for delivery varies from distributor to distributor and are set by each independent authorized distributor. On average, shipping charges on orders are as follows:
• order between $0 and $25, you pay $5.00
• order between $26 and $49, you pay $7.50
• order over $50 and you pay $0
The order price is the total before shipping is added. Shipping details and rates will be confirmed when your order is received and you are contacted for order verification.
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How can I pay for my purchase?
We accept Visa and Mastercard. Transactions are secure (see below).
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When is my credit card charged?
When your order is received, a customer service representative will contact you within 1 to 2 business days to confirm your order and shipping details. After receiving verbal confirmation from you (necessary for first time orders only), then you card will be debitted.
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How will the charge appear?
The charge is processed under our B&B account and appear as "Englishman's B&B". .
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Privacy and Security
Shopping with us is safe. We encrypt Internet transmissions to safeguard your name, address and credit card number. Because we appreciate your patronage and respect your privacy, we protect your personal information. Under no circumstances will we share this privileged information with third parties.
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Is it safe to use my credit card over the internet?
WE HAVE TAKEN GREAT PAINS to ensure that private information is processed securely. Here’s how we do it. As soon as you provide private or secure information, we immediately connect you to our secure server. Your data is then encrypted using SSL (secure socket layer), a system supported by all Web browsers and in widespread use today. We use the digital certificate GEO TRUST, one of the largest certificate authorities on the Internet. The encrypted data looks something like this: ",__ˆ/d_˙˙/d_˜/d__€_€_"

Each year, millions of transactions are safely processed over the Internet. Compared to other retail channels like mail order or storefront, Internet transactions are the safest. It is far easier to steal credit card information from receipt carbons or tapped telephones than to successfully intercept and decode encrypted transactions.

A word of advice: It is a good idea to monitor credit card transactions through your month end statement. Immediately advise your credit company of any unauthorized transactions. Most companies cover all of the unauthorized charges; others limit your liability. Under the Fair Credit Billing Act, your credit company cannot hold you liable for more than $50 in fraudulent charges.

Before we charge your credit card, and within 24 - 48 hours of receiving the order, your nearest customer service representative will telephone you to verify your order and confirm shipping.

If you are still not comfortable using Internet credit, simply place your order through a customer service representative at 207-546-2337 or e-mail us at contact@teasofcherryfield.com . We will then contact you to confirm payment details.
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Money Back Guarantee (and more)
Our products carry a 30-day money back guarantee. If you are not completely satisfied, contact us for return instructions And because we don't want even one unsatisfied customer, if your 30 days is up, contact us anyway. Tell us what you’d like and we’ll work something out.
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Do I Pay Sales tax?
Tea is a food product and non-taxed. However, tea accessories and our line of gift items are taxed. If your order is shipped to an address in Maine, sales tax will be added to the price of any tea accessories and fancy gift products.
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